I didn’t want to be on the phone. It was a call I had tried to avoid, mostly through willing other people into action with positive thoughts. It didn’t work, and now I was about to have an unpleasant conversation. I navigated the response tree and made the nonsensical selections that could only have been created by a programmer looking at an org chart and eventually reached someone that couldn’t avoid helping me. The unfortunate woman that answered was about to solve my problem because she had to; we were out of time. She apologized. Everybody I spoke to apologized. What…
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